Refund policy

REFUND POLICY

At KINI, we want you to be satisfied with your purchase. Returns are now accepted under the following conditions:

RETURNS

You may request a return within 14 days of receiving your order.

To initiate a return, contact us at info@kinibrand.com with:

• Order number
• Reason for return

Once approved, the item must be sent to:

Carrer del Poligon, 49, 46960 Aldaia, Valencia, Spain

RETURN CONDITIONS

• Items must be unused, unwashed, and in original condition
• All original tags and packaging must be included
• Returns that do not meet these conditions will not be accepted

RETURN SHIPPING

• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping service, as we are not responsible for lost returns

REFUNDS

• No monetary refunds are issued
• Approved returns will be refunded via store credit (gift card)
• Store credit will be issued once the returned item is received and inspected

NON-RETURNABLE ITEMS

We do not accept returns for:

• Used or worn items
• Washed items
• Items without original tags

QUESTIONS

For any inquiries, contact: info@kinibrand.com